Working and volunteering with Leeway

Salary: £25,851

Hours: 37 hours

Responsible for: Volunteers

Direct Reports: NIDAS Triage Senior IDVA

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Job Purpose: The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families.

The support will be provided depending on the needs of the caller/referral through the phone, email, webchat or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referrals level of risk, including group support.

To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.

Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma informed approach that is centred around their aims and aspirations.

You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Salary: £25,500

Hours: 32 hours

Responsible for: Volunteers, Students

Direct Reports: NIDAS Senior Independent Domestic Abuse Advisor

Based: Broadland and South Norfolk Council Offices

Job Purpose: The Family IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service through face to face or accredited groupwork for children and young people who have experienced or are living domestic abuse.

The Family IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service through face to face or accredited groupwork for children and young people who have experienced or are living domestic abuse.

Full and accredited training to work with children and young people (aged 5-18) will be provided to give the skills and knowledge for the role, following a successful probation period. This training will result in a nationally recognised qualification.

You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To offer telephone, face-to-face and group advice and support to children and young people who have experienced domestic abuse and make referrals to other agencies as appropriate.
• To work with children and young people between the ages of 5 – 18 years old, to develop support plans, risk assessments and safety planning appropriate to the age and emotional development level of each child and young person. Regularly review support and safety needs in line with the accredited standards.
• To create opportunities using play, games, sports, drama, and artwork in order to stimulate young people’s intellectual, social, and emotional development.
• Facilitate a holistic assessment with children and young people, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To participate in multi-agency meetings and service user groups as appropriate.
• To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• Essential:
• Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable:
• A relevant childcare qualification level 3 or equivalent and experience of working with children and young people.

Experience:

• Essential:
• Experience of working in a voluntary or statutory agency for a minimum of two years with children and young people or vulnerable people.
• Experience of advocating for children and young people.
• Desirable:
• Experience of using risk assessment tools for victims of domestic abuse.
• Experience of being creative, planning and running a range of therapeutic activities for children and young people.
• Experience of delivering talks and presentations to children, young people and agencies.

Knowledge & Skills:

• Essential:
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
• Desirable:
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of children and young people ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Salary: £29,734

Hours: 37hrs

Contract End Date: 31st March 2025

• This role is subject to a DBS and enhanced Police security clearance.

Responsible for: Volunteers

Direct Reports: NIDAS Assistant Manager

Based: Either the Norfolk and Norwich University Hospital or the Queen Elizabeth Hospital in Kings Lynn depending on appointment

Job Purpose: The IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of the role is to work in a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to engage with criminal justice proceedings safely, Multi-Agency Risk Assessment Coordination’s (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes, if appropriate as part of the NIDAS team.

The IDVA will work directly with victims and survivors in the hospital, both patients and staff, providing emotional and practical support and information about domestic abuse, and enabling victims and survivors to access the services they need in the aftermath of the abuse they have experienced.

You will work alongside a caseload of our service users to ensure that they feel safe, and happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and well-being. You will ensure they receive an excellent level of support that uses a strengths-based and trauma-informed approach and is centred around their aims and aspirations.

Your role will be part of a rota system operating over 7 days a week. You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Functional Responsibilities:

• Provide specialist support and complex multi-generational safety planning to victims of domestic abuse (DA) and violence (including their children) who have presented to the A&E/Emergency Department, or who are accessing services within the hospital and have disclosed DA.
• Build a relationship with each service user and engage at their pace and in their preferred way, taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• Facilitate a holistic assessment, using the Domestic Abuse, Stalking and Honour Based Violence Risk Identification, Assessment and Management Model (DASH) with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Have an accredited IDVA qualification, or the willingness to work towards one and maintain continued professional development in the specified area via specialised training and learning.
• Ensure appropriate pathways are in place across the setting for referrals relevant to DA.
• Communicate on highly sensitive issues throughout the course of the role. This may include negotiating services, dealing with child safeguarding and adults at risk, working with service users who have mental health difficulties, disclosure of sensitive information, explaining complex information etc.
• Provide highly specialist advice to colleagues in relation to victim care.
• Ensure accurate recording and monitoring of service outcomes and keep managers informed of any successes or issues.
• Comply with all Health & Safety policies and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply with Data Protection and GDPR legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group, or face-to-face advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless service handover between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up-to-date information in compliance with the GDPR, confidentiality, and data protection.
• To provide or coordinate support for criminal justice trials as required.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• The post holder will be based within the hospital (Norfolk and Norwich University hospital or Queen Elizabeth hospital dependant on role) safeguarding teams.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults, and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Ensure that service user voices are central to all aspects of service delivery and are evidenced through safety and support planning, risk assessment and reviews.
• To establish key working relationships within the hospital and across the locality.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop the services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our patients to link into statutory, health, and social care services to maximise their wellbeing and recovery.

Health and Safety Responsibilities:

• To ensure that the hospital’s Health and Safety Policies are understood and observed and that procedures are followed.
• To ensure the appropriate use of equipment and facilities and that the working environment is maintained in good order.
• To take the necessary precautions to safeguard the welfare and safety of yourself, service users, visitors, and staff, in accordance with the Health and Safety at Work Act.
• To undertake appropriate health and safety training to support safe working practices.
• To demonstrate a practical understanding of risk assessment in relation to their areas of responsibility and to ensure safe systems of work are in place.
• To ensure that all incidents occurring within the department are reported in accordance with hospital procedures, investigated, and corrective action taken as necessary and/or reported to senior management and specialist advisers.
• To ensure that line manager advice is sought if employees identify health conditions that may affect their ability to carry out their responsibilities safely.

Education & Qualifications:

• Essential: An accredited IDVA qualification or working towards one.
• Essential: Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Essential: Experience in public speaking and advocating for victims.
• Essential: Experience in using risk assessment tools for victims of domestic abuse.
• Desirable: Experience working within a multi-agency environment.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children. This includes all adult safeguarding matters.
• Essential: Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Essential: Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Essential: Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes.
• Essential: A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Essential: An understanding of a strengths-based and trauma-informed approach to support.
• Essential: An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all mandatory training and development essential for this role.

Salary: £27,471

Hours: 37hrs

Contract End Date: 1st January 2027

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Responsible for: Volunteer Facilitators

Direct Reports: NIDAS Assistant Manager

Job Purpose: You will be part of our team delivering Norfolk Domestic Abuse Services (NIDAS), which is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus who are assessed as high or medium risk and are living with or fleeing domestic abuse.

To enhance the community response to domestic abuse in Norfolk by supporting a network of Domestic Abuse Champions working within services and organisations most likely to have contact with people who are or have been experiencing domestic abuse.

To support early intervention before risk increases by building the skills, knowledge, and capacity of others to identify victims of domestic abuse and respond appropriately.

To co-ordinate and deliver group programmes to provide support for the long-term recovery for survivors of domestic abuse and their children, to prevent re-victimisation and enable survivors to be better able to recover and cope with aspects of everyday life.

To create and deliver training to professionals across Norfolk.

A basic accredited Training and Presentation qualification will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Training is provided to facilitate required recovery programmes.

Key Strategic Responsibilities:

• To develop the awareness, confidence, and skills of front-line staff to reduce risk and increase safety for victims of domestic abuse who may not already be engaged with services.
• To ensure the service recognises the needs and concerns of a diverse range of people and addresses them appropriately by working proactively to ensure that a non-discriminatory service is accessible to all eligible service users and external attendees by providing delivery in a range of formats, platforms, locations, and times.
• To communicate positively with colleagues and promote NIDAS values and ethos across the organisation.
• To promote the work of NIDAS modelling a high standard of professional behaviours.

Key Functional Responsibilities:

• To recruit, coordinate and maintain a network of DA Champions within a variety of front-line organisations to deliver a consistent approach to identifying and supporting victims of domestic abuse, ensuring effective coordination with other services.
• Co-ordinate external training delivery to meet national, local, and partner initiatives and develop community capacity that supports wider vulnerability, well-being, economic, and family objectives.
• To facilitate delivery of group programmes across Norfolk by face to face and digital platforms to support the recovery of survivors of domestic abuse and their children and enable them to form support networks and move on with increased confidence and well-being.
• To train and support others to deliver awareness sessions, group programmes and Domestic Abuse Champions training to create a network of recovery facilitators and skills enhancers across Norfolk.
• To undertake regular audits of service user recovery programme needs, external training requirements and distribution of trained domestic abuse champions to identify and develop training and facilitation plans to provide consistent provision that flexibly meets strategic and priority needs.
• Use outcome and evaluation data to review internal and external delivery to ensure that the programmes and training delivered is effective, high quality and meets client and partner need, achieving accreditation for courses that do not currently have this.
• To attend and participate positively in relevant meetings, training, supervision, and appraisals.
• To liaise with and train external agencies to increase public awareness of the issues surrounding domestic abuse.
• To represent NIDAS at appropriate meetings and forums.
• To develop positive links with voluntary and statutory agencies.
• To keep up to date with national and local government decisions pertinent to the role.
• To maintain appropriate records relating to training, DA Champions network, events and other activities.
• To keep clear records relating to safeguarding concerns.
• To undertake all other reasonable tasks requested by the management team.

Education & Qualifications:

• Essential: Idva qualification, or other relevant accreditation would be desirable, or a minimum of two years’ experience of working with victims of domestic abuse.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Essential: Experience and a proven track record of partnership working and have the skills and ability to build and maintain positive relationships with partners and stakeholders.

Knowledge & Skills:

• Essential: Knowledge of legislation, around safeguarding vulnerable adults and children.
• Essential: Excellent written and verbal communication skills, engaging with both customers, colleagues, and partners.
• Essential: To be confident at presenting information in a variety of situations, including formal training, face to face and remotely and dealing with feedback and challenges.
• Essential: Ability to create an inclusive supportive learning environment that is responsive to the needs of different attendees.
• Essential: IT skills including use of Microsoft Office, Word, PowerPoint, and Excel.
• Essential: Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• Essential: A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Essential: An understanding of a strengths-based and trauma informed approach to support.
• Essential: Must have knowledge of Signs of Safety, Family Support Processes, Safeguarding Children and Vulnerable Adult procedures, Domestic Abuse Risk Assessing, Safety Planning and support agencies.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Other:

• Full valid driving licence and use of own transport.

Salary: £25,851

Hours: 37 hours

Responsible for: Volunteers, Students

Direct Reports: NIDAS Triage Senior Independent Domestic Abuse Advisor

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Job Purpose: The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Salary: £30,026 (pro rata)

Hours: 37hrs

Fixed term contract maternity cover until 18th October 2025

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose:

• To manage referrals and caseloads for the Suffolk IDVA Service, to identify and provide immediate safety planning for those identified as high risk of further significant harm, who are living with or fleeing domestic abuse.
• To work with service users to reduce risk of further harm and to empower them to make positive choices.
• To work across Suffolk within a multi-agency framework including MARAC, Police, Community Partnership Agencies and attend Forums and meetings as required.
• To work across Suffolk within a multi-agency framework including MARAC, Police, Community Partnership Agencies and attend Forums and meetings as required.

Essential Requirements: A relevant accredited domestic abuse qualification, Experience of working with people who have experienced domestic abuse. Experience of working within a multi-agency team and developing partnerships. Ability to operate, record and maintain administrative systems, Proactive/flexible approach to working hours. independently and as part of a team and be able to respond calmly to situations, Experience of working within legislation around safeguarding, Reliable, enthusiastic, patient, non-judgmental and understanding, good computer skills (including Microsoft applications). Driving license, business insurance and the ability to travel both across Suffolk and Norfolk.

Desirable Requirements: An understanding of domestic abuse and how this may impact on people, understanding of health and safety issues, Ability to identify and respect diversity and ensure the service is accessible to all, Awareness of Data Protection, Knowledge of confidentiality when working with vulnerable children and adults, Proactive/flexible approach to working hours. Good communication and presentation skills.

This role can be considered for a secondment opportunity but will be subject to DBS and enhanced police security clearance.

Salary: £30, 765

Responsible for: IDVAs, Volunteers.

Direct Reports: NIDAS Service Manager

Based: Norfolk Multi Agency Safeguarding Hub (MASH) Norwich

Job Purpose: The Senior IDVA will lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). Supervising and guiding the team, overseeing employee performance and making critical decisions on a day-to-day basis regarding cases are all part of the senior role. They will provide effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of your role will be to work in a multi-agency environment to assess referrals into the service which will include assessing risk and support options, reducing risk and allocating each case to the most appropriate area of support, reducing risk of further harm to service users and safe engagement when appropriate in criminal justice proceedings, Multi-Agency Risk Assessment Coordination (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.

You will represent the NIDAS at multi-agency meetings and events, advocating for service users and professionals. You will ensure that our service users receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.

You will work alongside our service users to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing. You will participate in the rota system providing cover over 7 days a week and bank holiday on call system.

You will complete presentations and talks about NIDAS to multi-agency partners, to promote the service across the county. You will be responsible for a caseload and for the monitoring of case management/ quality assessment of cases in line with accredited standards for your team.

You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Full and accredited Level 3 management training will be provided where necessary (subject to successful completion of probationary period).

Key Functional Responsibilities:

• Support the Service Manager to implement, recruit and develop the service.
• To support an agile and responsive triage team to be the first point of contact for safe advice and support for victims, survivors and professionals.
• Support the staff to build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To manage a caseload, and regularly review support and safety needs in line with the accredited standards.
• Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• To write and record reports for funding requirements and maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a Duty Rota system.
• To offer telephone, virtual, group or face to face advice and support to service users who have been assessed as high or medium risk.
• To chair service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To provide or coordinate support for criminal justice trials as required.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To complete regular supervisions and case management sessions for the locality-based team.
• To complete regular team meetings with the locality-based team.
• To provide support to the triage desk as necessary.
• To provide resilience across the county, and support colleagues where required.
• To provide comprehensive induction and training agendas for new members of staff.

Key Strategic Responsibilities:

• To work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Supervise a team of Triage IDVA’s and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.

Education & Qualifications:

• Essential: An accredited IDVA qualification or working towards one.
• Essential: Driving Licence, Business insurance and ability to travel around Norfolk.
• Desirable: An accredited IVDA management qualification or prepared to work towards one.

Experience:

• Essential: Experience of supervising staff.
• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Essential: Experience of public speaking and advocating for victims.
• Essential: Experience of working within the multi-agency environment.
• Essential: Experience of writing reports and recording information.
• Essential: Experience of using risk assessment tools for victims of domestic abuse.
• Desirable: Experience of chairing MARACs or other key multi-agency meetings.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children.
• Essential: Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Essential: Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases
• Essential: Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• Essential: A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Essential: An understanding of the impact of domestic abuse on young people, children, and families.
• Desirable: An understanding of a strengths-based and trauma informed approach to support.

Values:

• Essential: Reliable, enthusiastic, non-judgmental, and understanding.
• Essential: Ability to be flexible and work independently, or as part of a team.
• Essential: Ability to respond calmly in sometimes pressured situations.
• Essential: Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Essential: Always seek to expand your learning and undertake all training and development essential for this role.