- 37 hours per week
- Salary £24,000
- 3-year contract
- Based in Norwich County Hall MASH
The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing an effective, safe, supportive, and confidential support for service users aged 16 plus who are assessed as high or medium risk of further harm and living with or fleeing domestic abuse.
Job Purpose:
The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families. The support will be provided depending on the needs of the caller/referral through the phone, email, webchat or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referrals level of risk, including group support.
To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.
Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma informed approach that is centred around their aims and aspirations. Participate in the rota system providing cover over 7 days a week and represent the service by providing presentations and attending events as required.
Your role will be part of a rota system operating over 7 days a week.
Essential requirements:
Relevant accredited IDVA qualification (or willing to work towards one) and experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse. Experience of managing risk and effective safety planning.. The ability to work on your own initiative and as part of a team, good organizational skills. We require a proactive/flexible approach to working hours to meet deadlines.
A full UK driving license, business insurance and ability to travel.
This role is subject to an enhanced DBS and police security clearance.
This role will be based within a multi-agency team and will form part of the new NIDAS Leeway Triage team.
Closing date for application: 5:00pm Monday 16th May 2022