LiveChat service times
Call
Domestic abuse helpline 0300 561 0077
Emergency Services
If you are in immediate danger CALL 999
Donate
Volunteer with Leeway

Volunteer

Volunteers play an important role in the development of Leeway and their participation allows us to strengthen our voice and support more people experiencing domestic abuse. With no time commitment required for some of our roles and a busy calendar of events, we always have opportunities which you may be able to help us with across Norfolk and Suffolk.

Some ways you could help Leeway

We always have opportunities for you to volunteer

Admin & Office Work

Admin and office work

Fund Raising

Support our fundraising team

Social media

Helping with our social media and marketing

Leeway Ambassador

Raising the profile of Leeway as an ambassador

Woman and child

Working with women and children in our safe houses

Community based services

Supporting our community based services

Volunteer resources

For more information about our volunteering opportunities, please contact our Volunteer Officer on admin-volunteer@leewaynwa.org.uk

Leeway staff

Jobs

We are regularly looking for talented individuals to join the Leeway team. Due to an increase in the level of service we are able to provide, we are currently recruiting for the following roles.

Click here to download our application form. Please send completed forms to admin@leewaynwa.org.uk

Children and Young People’s support worker with some Parenting support in North Norfolk

  • 37hrs per week
  • Salary is £24,028 per annum.
  • Women only to apply: S.7(2)(e) SDA applies. “Exempt under the Equality Act 2010 Schedule 9, part 1.
  • Please state the area you are interested in working in on your application form.

Benefits Include:

  • 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose:

  • To provide enhanced support to young people aged 0-18 living within our refuges through the following services:
  • To provide individual support for 5–18-year-olds which is flexible, effective, safe, supportive and confidential.
  • To provide age-appropriate group support young people.
  • To develop age appropriate, individual, safety and support plans with young people.
  • To work effectively with partner agencies to achieve the best possible outcomes for all children accessing the support.
  • To provide face to face parenting advice, supporting parents of children and young people who are living in Leeway Refuges

Essential Requirements

  • A relevant Children and young people’s qualification to level 3 or above.
  • A minimum of 2 years’ experience of working with children/ young people and families.
  • Ability to be creative, plan and run groups.
  • Good communication and interpersonal skills
  • Experience of safeguarding vulnerable adults and children
  • Full Driving licence, business insurance and the use of a car to travel is essential .

Request Your Application Pack

For an application pack, please fill out the form above, or alternatively you can call 0300 561 0077 or email admin@leewaynwa.org.uk. Successful candidates will be subject to a Disclosure Barring / DBS check.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Disability confident employer Investors in people
Senior Independent Domestic Abuse Advisor (IDVA) - in Great Yarmouth

Salary: £29,571 (pro rata)

Hours: 18.5 hours

Contract type: Fixed term to 31.12.2024 with a chance of extension

  • This role is subject to a DBS and enhanced Police security clearance.
  • Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).
  • Full and accredited Level 3 management training will be provided where necessary (subject to successful completion of probationary period).

Job Purpose:

  • The Senior IDVA will lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS).
  • Supervising and guiding the team, overseeing employee performance and making critical decisions on a day-to-day basis regarding cases are all part of the senior role.
  • The Senior IDVA will provide effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
  • The Senior IDVA will work within a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings, Multi-Agency Risk Assessment Coordination (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.
  • You will work alongside our service users to ensure that they feel safe and are happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
  • You will ensure they receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
  • You will participate in the rota system providing cover over 7 days a week and represent the service by providing presentations and attending events as required.
  • Your role will work alongside the NIDAS Service Manager supporting the NIDAS Partnership Board in working towards the best possible outcomes for our service users and stakeholders, including collating and reporting on data.
  • You will provide support for a caseload of the high/medium risk service users, and for the monitoring of case management/ quality assessment of cases in line with accredited standards for your team.

Essential Requirements

  • An accredited IDVA qualification or working towards one
  • Driving licence, Business insurance and ability to travel across Norfolk
  • Experience of supervising staff.
  • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
  • Experience of public speaking and advocating for victims.
  • Experience of working within the multi-agency environment.
  • Experience of recording information.
  • Experience of using risk assessment tools for victims of domestic abuse.
  • Knowledge of legislation around safeguarding vulnerable adults and children.
  • Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
  • Inquisitive and problem solving.
  • A commitment to seeking new ways of working to achieve positive outcomes.
  • A clear understanding of Data Protection, confidentiality, and data sharing protocols.
  • An understanding of a strengths-based and trauma informed approach to support.
  • An understanding of the impact of domestic abuse on young people, children, and families.
  • Reliable, enthusiastic, non-judgmental, and understanding.
  • Ability to be flexible and work independently, or as part of a team.
  • Ability to respond calmly in sometimes pressured situations.
  • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
  • Always seek to expand your learning and undertake all training and development essential for this role.

Desirable Requirements

  • An accredited IDVA management qualification.
  • NVQ level 3 in management or be prepared to work towards.
  • Experience of writing reports.
  • Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.

Request Your Application Pack

For an application pack, please fill out the form above, or alternatively you can call 0300 561 0077 or email admin@leewaynwa.org.uk. Successful candidates will be subject to a Disclosure Barring / DBS check.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Disability confident employer Investors in people
NIDAS Specialist Unmet Need IDVA (Independent Domestic Violence Advisor)

Salary: £29,734 (pro rata)

Hours: 18.5 hours

Contract type: Fixed term to 31.03.2025

  • This role is subject to a DBS and enhanced Police security clearance.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Assistant Manager

Based: Multi Agency Safeguarding Hub Norwich

Job Purpose: The Unmet Need IDVA will provide effective, safe, supportive, and confidential support for women who have unmet needs aged 16 plus, living with or fleeing domestic abuse. They will work within a multi-agency environment, offering support to reduce the risk of further harm and promote safe engagement in criminal justice proceedings, MARACs, The Sanctuary Scheme, and Clare’s Law Disclosure processes. They will also collaborate with statutory and voluntary agencies to identify and establish clear referral pathways for women with unmet needs, ensuring service accessibility for all.

Key Functional Responsibilities:

  • Specialist lead for women with unmet needs not engaging through traditional pathways.
  • Provide information and guidance on domestic abuse and women with unmet needs to the team and professionals.
  • Work with partners across Norfolk to identify and create appropriate referral pathways for women with unmet needs.
  • Ensure voices of women with unmet needs inform the county-wide response to domestic abuse.
  • Identify and assess risks and needs of women with unmet needs using evidence-based checklists.
  • Build effective relationships with service users, offering practical and emotional support.
  • Manage caseload, review support and safety needs, and facilitate holistic assessments.
  • Comply with health and safety, maintain case records, and adhere to data protection laws.
  • Offer various support methods, liaise with NIDAS teams, and track cases through relevant systems.
  • Provide or coordinate support for criminal justice trials and report safeguarding issues.
  • Work within NIDAS policies, attend supervision and training sessions, and assist in other duties as needed.

Key Strategic Responsibilities:

  • Work in a multi-agency framework, promoting equality, diversity, and ensuring service user involvement.
  • Collaborate with colleagues, innovate engagement methods, and improve service offerings.
  • Support service users to access statutory, health, and social care services.
  • Implement NIDAS’s strategy on consultation and service user involvement.

Education & Qualifications:

  • Essential: Driving Licence, Business insurance, and ability to travel across Norfolk.
  • Desirable: Accredited IDVA qualification or willingness to work towards one, as training will be provided commensurate with the post.

Experience:

  • Essential: Minimum two years' experience in a voluntary or statutory agency with vulnerable people.
  • Desirable: Experience with risk assessment tools and delivering talks/presentations.

Knowledge & Skills:

  • Essential: Knowledge of legislation around safeguarding, excellent communication, IT, and problem-solving skills.
  • Desirable: Understanding of trauma-informed support and impact of domestic abuse on marginalized women.

Values:

  • Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
  • Ability to be flexible and work independently, or as part of a team.
  • Ability to respond calmly in sometimes pressured situations.
  • Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
  • Always seek to expand your learning and undertake all training and development essential for this role.

Request Your Application Pack

For an application pack, please fill out the form above, or alternatively you can call 0300 561 0077 or email admin@leewaynwa.org.uk. Successful candidates will be subject to a Disclosure Barring / DBS check.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Disability confident employer Investors in people
Family IDVA

Responsible for: Volunteers, Students

Direct Reports: NIDAS Senior Independent Domestic Abuse Advisor

Based: To be confirmed on role

Salary: £25,000 (pro rata)

Hours: 32 hours

Contract type: Fixed term to 31/12/2024 with a chance of extension

Job Purpose:

  • The Family IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service through face to face or accredited groupwork for children and young people who have experienced or are living domestic abuse.
  • The purpose of the Family IDVA role is to work in a multi-agency environment in partnership with the IDVA supporting the non-abusive parent. You will also provide holistic whole family support to encourage and empower children and young people to take control of their lives and assist them in making choices appropriate to their age and development level. You will need to be creative, plan and run a range of therapeutic activities for children and young people.
  • Full and accredited training to work with children and young people (aged 5-18) will be provided to give the skills and knowledge for the role, following a successful probation period. This training will result in a nationally recognized qualification.
  • You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

Key Functional Responsibilities:

  • Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
  • To offer telephone, face-to-face, and group advice and support to children and young people who have experienced domestic abuse and make referrals to other agencies as appropriate.
  • To work with children and young people between the ages of 5 – 18 years old, to develop support plans, risk assessments, and safety planning appropriate to the age and emotional development level of each child and young person. Regularly review support and safety needs in line with the accredited standards.
  • To create opportunities using play, games, sports, drama, and artwork in order to stimulate young people’s intellectual, social, and emotional development.
  • Facilitate a holistic assessment with children and young people, building a relationship and creating a personalized support plan that incorporates risk and safety, and builds on their strengths and needs.
  • Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
  • Maintain accurate and thorough case records.
  • Comply within Data Protection and GDPR legislation and best practice.
  • To participate in multi-agency meetings and service user groups as appropriate.
  • To work in partnership with education and youth services promoting the service, meeting the needs of children and young people, and identifying pathways available to meet their needs.
  • To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
  • To promote and work within the policies and guidelines of NIDAS and employing organisations.

Key Strategic Responsibilities:

  • Work in a multi-agency framework and environment, safeguarding adults and children.
  • Promote Equality, Diversity, Fairness, and Inclusion at all times.
  • Promote a ‘Team NIDAS’ culture across the service delivery.
  • Ensure that our service users' voices are central to all aspects of service delivery and evidenced through safety and support planning, risk assessment, and reviews.
  • Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
  • Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
  • Look for opportunities to improve and develop services that we offer.
  • Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
  • Support our service users to link into statutory, health, and social care services to maximize their wellbeing and recovery.
  • To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Education & Qualifications:

  • Essential: Driving Licence, Business insurance and ability to travel across Norfolk.
  • Desirable: A relevant childcare qualification level 3 or equivalent and experience of working with children and young people.

Experience:

  • Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with children and young people or vulnerable people. Experience of advocating for children and young people.
  • Desirable: Experience of using risk assessment tools for victims of domestic abuse. Experience of being creative, planning and running a range of therapeutic activities for children and young people. Experience of delivering talks and presentations to children, young people, and agencies.

Knowledge & Skills:

  • Essential: Knowledge of legislation around safeguarding vulnerable adults and children. Excellent written and verbal communication skills, engaging with service users, colleagues, and partners. IT skills including use of Microsoft Office, Teams, case management systems, and databases. Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes. A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
  • Desirable: An understanding of a strengths-based and trauma-informed approach to support. An understanding of the impact of domestic abuse on young people, children, and families.

Values:

  • Reliable, enthusiastic, non-judgmental, and understanding.
  • Ability to be flexible and work independently or as part of a team.
  • Ability to respond calmly in sometimes pressured situations.
  • Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of children and young people ensuring the service and your approach is accessible to all.
  • Always seek to expand your learning and undertake all training and development essential for this role.

Request Your Application Pack

For an application pack, please fill out the form above, or alternatively you can call 0300 561 0077 or email admin@leewaynwa.org.uk. Successful candidates will be subject to a Disclosure Barring / DBS check.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Disability confident employer Investors in people
Referrals and First Contact Advice Guidance Case Worker in Norwich

Salary £22,557 pro rata

Hours 18.5hrs post per week

Hours of work Wednesday, Thursday and Friday between 9.30am-6.30pm

Job Purpose:

  • To provide an effective, supportive and confidential service over the phone or Webchat for people living with or fleeing domestic abuse.
  • To ensure those who are contacting the Advice and Support Line or Webchat are given advice and support around their options.
  • To support women and their children to access Leeway Safe accommodation or Leeway’s Community Service.
  • To follow Leeway’s referral policies and procedures.
  • To support the service coordinator in working towards the best possible outcomes for service users.

Essential Requirements

  • Relevant qualification and/or experience of working with vulnerable people.
  • An understanding of the impact of domestic abuse on individuals.
  • Experience in administrative and phone helpline and Webchat work.
  • The ability to use Microsoft office.
  • Full driving license, car business insurance & use of a car to travel is essential.

Request Your Application Pack

For an application pack, please fill out the form above, or alternatively you can call 0300 561 0077 or email admin@leewaynwa.org.uk. Successful candidates will be subject to a Disclosure Barring / DBS check.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Disability confident employer Investors in people