Working and volunteering with Leeway

Salary: £25,851

Hours: 37 hours

Responsible for: Volunteers, Students

Direct Reports: NIDAS Triage Senior Independent Domestic Abuse Advisor

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Job Purpose: The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Salary: £29,734

Hours: 37 hours

Responsible for: Volunteers

Direct Reports: NIDAS Assistant Manager

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Job Purpose: The Diverse Communities Specialist IDVA will be part of a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). They will provide effective, safe, supportive, and confidential support for service users aged 16 plus who are from diverse communities and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

Key Functional Responsibilities:

• To identify and assess the risks and needs of service users from diverse communities using an evidence-based risk identification checklist.
• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• Support the empowerment of service users and assist them in recognising the dynamics of domestic abuse present in their situation and help service users to regain control of their lives.
• To manage a caseload, and regularly review support and safety needs in line with the accredited standards.
• Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Participate in facilitation of group programmes within the service, supporting colleagues and service users to create and contribute to an environment that makes participation safe, supportive, and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• To maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To provide or coordinate support for criminal justice trials as required.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To attend regular supervision and case management sessions.
• To complete comprehensive induction and training agenda.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Respect and value the diversity of the communities in which the services work in and recognise the needs and concerns of a diverse range of service users ensuring that the service is accessible to all.
• To remain up to date with domestic abuse and working with diverse communities practice and legislation to ensure an informed and effective service.
• To work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To provide awareness raising on the issues that service users from diverse communities may experience.
• To promote NIDAS and create referral pathways within local diverse communities.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience:

• Lived experience of belonging to a diverse community.
• Experience of working with vulnerable service users from diverse communities.
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of public speaking and advocating for victims.
• Experience of working within a multi-agency environment.
• Experience of managing a complex caseload.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• A good understanding of domestic abuse including the impact of domestic abuse on service users from diverse communities and their children.
• A good understanding of common experiences and needs of diverse communities, including the specific barriers to disclosure of domestic abuse for service users from diverse communities.
• Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.

Values:

• Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

County wide. Based in the Multi Agency Safeguarding Hub (MASH), Norwich.

Salary: £29,734

Hours: 37hrs

Contract End Date: 1st January 2027

• The Male Victim IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS).
• NIDAS is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families, including children aged 5-18, who are assessed as high or medium risk and living with or fleeing domestic abuse.
• The purpose of the role:
  • To work in a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings, Multi-Agency Risk Assessment Coordination’s (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.
• You will work alongside a caseload of our male victim service users identified with additional barriers across the county to ensure that they feel safe, happy with the service they are receiving, and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
• You will ensure they receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
• Your role will be part of a rota system operating over 7 days a week.
• You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.
• This role is subject to DBS and enhanced Police security clearance.
• Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To manage a case load of the high/medium risk cases, and regularly review support and safety needs in line with the accredited standards.
• Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Participate in facilitation of group programmes within the service, supporting colleagues and service users to create and contribute to an environment that makes participation safe, supportive, and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDPR legislation and best practice.
• To offer telephone, virtual, group or face to face advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To provide or coordinate support for criminal justice trials as required.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Education & Qualifications:

• Essential: An accredited IDVA qualification or working towards one. Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse. Experience of public speaking and advocating for male victims. Experience of using risk assessment tools for victims of domestic abuse. A good understanding of the barriers faced by male victims when reporting domestic abuse.
• Desirable: Experience of working within the multi-agency environment.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children. Excellent written and verbal communication skills, engaging with service users, colleagues, and partners. Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases. Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes. A clear understanding of Data Protection, confidentiality, and data sharing protocols. An understanding of a strengths-based and trauma informed approach to support. An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Salary: £29,734

Hours: 37hrs

Contract End Date: 31st March 2025

• This role is subject to a DBS and enhanced Police security clearance.

Responsible for: Volunteers

Direct Reports: NIDAS Assistant Manager

Based: Either the Norfolk and Norwich University Hospital or the Queen Elizabeth Hospital in Kings Lynn depending on appointment

Job Purpose: The IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of the role is to work in a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to engage with criminal justice proceedings safely, Multi-Agency Risk Assessment Coordination’s (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes, if appropriate as part of the NIDAS team.

The IDVA will work directly with victims and survivors in the hospital, both patients and staff, providing emotional and practical support and information about domestic abuse, and enabling victims and survivors to access the services they need in the aftermath of the abuse they have experienced.

You will work alongside a caseload of our service users to ensure that they feel safe, and happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and well-being. You will ensure they receive an excellent level of support that uses a strengths-based and trauma-informed approach and is centred around their aims and aspirations.

Your role will be part of a rota system operating over 7 days a week. You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Functional Responsibilities:

• Provide specialist support and complex multi-generational safety planning to victims of domestic abuse (DA) and violence (including their children) who have presented to the A&E/Emergency Department, or who are accessing services within the hospital and have disclosed DA.
• Build a relationship with each service user and engage at their pace and in their preferred way, taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• Facilitate a holistic assessment, using the Domestic Abuse, Stalking and Honour Based Violence Risk Identification, Assessment and Management Model (DASH) with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• Have an accredited IDVA qualification, or the willingness to work towards one and maintain continued professional development in the specified area via specialised training and learning.
• Ensure appropriate pathways are in place across the setting for referrals relevant to DA.
• Communicate on highly sensitive issues throughout the course of the role. This may include negotiating services, dealing with child safeguarding and adults at risk, working with service users who have mental health difficulties, disclosure of sensitive information, explaining complex information etc.
• Provide highly specialist advice to colleagues in relation to victim care.
• Ensure accurate recording and monitoring of service outcomes and keep managers informed of any successes or issues.
• Comply with all Health & Safety policies and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply with Data Protection and GDPR legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group, or face-to-face advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless service handover between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up-to-date information in compliance with the GDPR, confidentiality, and data protection.
• To provide or coordinate support for criminal justice trials as required.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• The post holder will be based within the hospital (Norfolk and Norwich University hospital or Queen Elizabeth hospital dependant on role) safeguarding teams.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults, and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Ensure that service user voices are central to all aspects of service delivery and are evidenced through safety and support planning, risk assessment and reviews.
• To establish key working relationships within the hospital and across the locality.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop the services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our patients to link into statutory, health, and social care services to maximise their wellbeing and recovery.

Health and Safety Responsibilities:

• To ensure that the hospital’s Health and Safety Policies are understood and observed and that procedures are followed.
• To ensure the appropriate use of equipment and facilities and that the working environment is maintained in good order.
• To take the necessary precautions to safeguard the welfare and safety of yourself, service users, visitors, and staff, in accordance with the Health and Safety at Work Act.
• To undertake appropriate health and safety training to support safe working practices.
• To demonstrate a practical understanding of risk assessment in relation to their areas of responsibility and to ensure safe systems of work are in place.
• To ensure that all incidents occurring within the department are reported in accordance with hospital procedures, investigated, and corrective action taken as necessary and/or reported to senior management and specialist advisers.
• To ensure that line manager advice is sought if employees identify health conditions that may affect their ability to carry out their responsibilities safely.

Education & Qualifications:

• Essential: An accredited IDVA qualification or working towards one.
• Essential: Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Essential: Experience in public speaking and advocating for victims.
• Essential: Experience in using risk assessment tools for victims of domestic abuse.
• Desirable: Experience working within a multi-agency environment.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children. This includes all adult safeguarding matters.
• Essential: Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Essential: Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Essential: Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes.
• Essential: A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Essential: An understanding of a strengths-based and trauma-informed approach to support.
• Essential: An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all mandatory training and development essential for this role.

Salary: £27,471

Hours: 37hrs

Contract End Date: 1st January 2027

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Responsible for: Volunteer Facilitators

Direct Reports: NIDAS Assistant Manager

Job Purpose: You will be part of our team delivering Norfolk Domestic Abuse Services (NIDAS), which is a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus who are assessed as high or medium risk and are living with or fleeing domestic abuse.

To enhance the community response to domestic abuse in Norfolk by supporting a network of Domestic Abuse Champions working within services and organisations most likely to have contact with people who are or have been experiencing domestic abuse.

To support early intervention before risk increases by building the skills, knowledge, and capacity of others to identify victims of domestic abuse and respond appropriately.

To co-ordinate and deliver group programmes to provide support for the long-term recovery for survivors of domestic abuse and their children, to prevent re-victimisation and enable survivors to be better able to recover and cope with aspects of everyday life.

Key Strategic Responsibilities:

• To develop the awareness, confidence, and skills of front-line staff to reduce risk and increase safety for victims of domestic abuse who may not already be engaged with services.
• To ensure the service recognises the needs and concerns of a diverse range of people and addresses them appropriately by working proactively to ensure that a non-discriminatory service is accessible to all eligible service users and external attendees by providing delivery in a range of formats, platforms, locations, and times.
• To communicate positively with colleagues and promote NIDAS values and ethos across the organisation.
• To promote the work of NIDAS modelling a high standard of professional behaviours.

Key Functional Responsibilities:

• To recruit, coordinate and maintain a network of DA Champions within a variety of front-line organisations to deliver a consistent approach to identifying and supporting victims of domestic abuse, ensuring effective coordination with other services.
• Co-ordinate external training delivery to meet national, local, and partner initiatives and develop community capacity that supports wider vulnerability, well-being, economic, and family objectives.
• To facilitate delivery of group programmes across Norfolk by face to face and digital platforms to support the recovery of survivors of domestic abuse and their children and enable them to form support networks and move on with increased confidence and well-being.
• To train and support others to deliver awareness sessions, group programmes and Domestic Abuse Champions training to create a network of recovery facilitators and skills enhancers across Norfolk.
• To undertake regular audits of service user recovery programme needs, external training requirements and distribution of trained domestic abuse champions to identify and develop training and facilitation plans to provide consistent provision that flexibly meets strategic and priority needs.
• Use outcome and evaluation data to review internal and external delivery to ensure that the programmes and training delivered is effective, high quality and meets client and partner need, achieving accreditation for courses that do not currently have this.
• To attend and participate positively in relevant meetings, training, supervision, and appraisals.
• To liaise with and train external agencies to increase public awareness of the issues surrounding domestic abuse.
• To represent NIDAS at appropriate meetings and forums.
• To develop positive links with voluntary and statutory agencies.
• To keep up to date with national and local government decisions pertinent to the role.
• To maintain appropriate records relating to training, DA Champions network, events and other activities.
• To keep clear records relating to safeguarding concerns.
• To undertake all other reasonable tasks requested by the management team.

Education & Qualifications:

• Essential: Idva qualification, or other relevant accreditation would be desirable, or a minimum of two years’ experience of working with victims of domestic abuse.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Essential: Experience and a proven track record of partnership working and have the skills and ability to build and maintain positive relationships with partners and stakeholders.

Knowledge & Skills:

• Essential: Knowledge of legislation, around safeguarding vulnerable adults and children.
• Essential: Excellent written and verbal communication skills, engaging with both customers, colleagues, and partners.
• Essential: To be confident at presenting information in a variety of situations, including formal training, face to face and remotely and dealing with feedback and challenges.
• Essential: Ability to create an inclusive supportive learning environment that is responsive to the needs of different attendees.
• Essential: IT skills including use of Microsoft Office, Word, PowerPoint, and Excel.
• Essential: Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• Essential: A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Essential: An understanding of a strengths-based and trauma informed approach to support.
• Essential: Must have knowledge of Signs of Safety, Family Support Processes, Safeguarding Children and Vulnerable Adult procedures, Domestic Abuse Risk Assessing, Safety Planning and support agencies.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Other:

• Full valid driving licence and use of own transport.

Salary: £24,028 (pro rata)

Hours: 18.5 hour’s per week

Based: Great Yarmouth Refuge

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose: To provide an effective, supportive and confidential service for women and children requiring emergency refuge accommodation. To ensure that the refuge operational policies procedures are implemented and adhered to, and that all statistical data is collated and maintained for stakeholders and funding bodies. To support the Refuge Services Co-ordinator in developing the Refuge Service to deliver the best possible outcomes for refuge residents.

Essential Requirements: Relevant qualification and/or two years’ experience of working with women and children who are experiencing domestic violence, for a statutory or voluntary agency. Experience of safeguarding vulnerable adults and children. The ability to use Microsoft office is essential. Full driving license, car business insurance & use of a car to travel is essential.

Desirable Requirements: Experience in working in a residential setting.

Salary: £24,028 per annum

Hours: 18.5hrs per week

Based: North Norfolk

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose:To provide enhanced support to young people aged 0-18 living within our refuges through the following services:

• To provide individual support for 5–18-year-olds which is flexible, effective, safe, supportive and confidential.
• To provide age-appropriate group support young people.
• To develop age appropriate, individual, safety and support plans with young people.
• To work effectively with partner agencies to achieve the best possible outcomes for all children accessing the support.
• To provide face to face parenting advice, supporting parents of children and young people who are living in Leeway Refuges

Essential Requirements: A relevant Children and young people’s qualification to level 3 or above. A minimum of 2 years’ experience of working with children/ young people and families. Ability to be creative, plan and run groups. Good communication and interpersonal skills Experience of safeguarding vulnerable adults and children Full Driving licence, business insurance and the use of a car to travel is essential . Please state the area you are interested in working in on your application form. Women only to apply: S.7(2)(e) SDA applies. “Exempt under the Equality Act 2010 Schedule 9, part 1.

Salary: £25,851

Hours: 37 hours

Responsible for: Volunteers, Students

Direct Reports: NIDAS Triage Senior Independent Domestic Abuse Advisor

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Job Purpose: The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDRP legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.
• To work at a different location either on a temporary or permanent basis upon reasonable notice, as part of your normal duties.
• To help and take part on request with any other such duties that are reasonably required to support NIDAS.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, understanding, with a commitment to learning and development.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people, ensuring the service and your approach are accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.