Jobs

We are regularly looking for talented individuals to join the Leeway team. Due to an increase in the level of service we are able to provide, we are currently recruiting for the following roles.

Click here to download our application form. Please send completed forms to admin@leewaynwa.org.uk

At Leeway, we pride ourselves on our positive and inclusive working environment. We believe it is important to create an atmosphere that makes everyone feel welcome, whether they are a member of staff, volunteer, service user, or someone from an external agency. We have a zero-tolerance approach to all forms of bullying, harassment, intimidation, and sexual harassment. Leeway has clear and robust policies and procedures to effectively respond to any complaints.

Job Title: Refuge Domestic Abuse Caseworker

Based: Norwich Refuge

Hours: 37hrs per week

Salary: £25,803 (pro rata)

Benefits include: 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays and a day off for your brirthday, staff reward ½ day off between Decemeber and January, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, , staff prize draws, gift vouchers, salary advance and loan schemes.

A full driving license, car business insurance & access to a car to travel is required.

Job Purpose:

To provide an effective, supportive and confidential service for women and children requiring emergency temporary safe accommodation.
To provide crisis management, support and guidance to women who have experienced domestic abuse
To ensure that the safe accommodation operational policies procedures are implemented and adhered to.
To ensure all statistical data is collated and maintained for stakeholders and funding bodies.
To support the Service Co-ordinator in developing the safe accommodation service to deliver the best possible outcomes for safe accommodation residents.
To participate in the out of hours on-call system for all Leeway safe accommodation
Hours of work are on a rota basis between 9.30am-6.30pm Monday - Friday & Saturday 9.30am-130pm

Essential Requirements:

Relevant qualification or two years’ experience of working with women and children who are experiencing domestic abuse, for a statutory or voluntary agency.
Experience of safeguarding vulnerable adults and children.
The Ability to work independently and as part of a team.
Good communication and interpersonal skills
The ability to use Microsoft office, database systems case management and report writing.
To be flexible

Desirable Requirements: Experience in working in a residential setting.

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Job Title: Finance Officer

Contract Hours: 37 hours per week

Annual Salary: £24,962

Benefits: 25 days annual leave plus bank holidays, 6% pension contribution

Workplace: Head Officer - Hybrid working available

Accountable to: Senior Finance Officer

Main Purpose of the Job:

To provide effective financial administrative support to enable the preparation and provision of accurate and up to date financial accounts and reports.

Key Responsibilities:

To maintain accurate rent records, including the allocation of housing benefit payments, and produce weekly rent reports
To record all financial transactions for Leeway on Sage.
To process purchase invoices, credit card transactions and staff expenses.
To assist in producing financial reports or projected costings as required.
To maintain Leeway's fixed asset register.
To assist in the preparation of all accounts for submission to Leeway’s Accountants/Auditors at Year end.
To record income/expenditure and update schedules of funding for specific projects.
To carry out designated administration tasks and to follow Leeway’s financial and administration systems as required.

Corporate Responsibilities:

Adhere to all Leeway policies
Ensure the effective implementation of Leeway Equality and Diversity policies
Attend all meetings and training relevant to your role
Act as an ambassador for Leeway
To carry out other duties appropriate to the post as requested by your line manager or other manager or Board member

Whilst every endeavour has been made to outline the duties and responsibilities of the post, this list is not exhaustive.

Person Specification – Experience

At least 2 years’ experience of financial administration, including invoices, purchase orders, cost allocation and rent accounts
Experience of internal payroll processes and timeframes
Experience of producing management accounts and easy to read reports

Skills / Competencies

Strong analytical skills and attention to detail, particularly in working with systems, data and reports
Ability to work collaboratively across departments and build strong internal relationships
Ability to explain financial issues and systems in a straightforward and uncomplicated manner
Excellent self-management skills to work independently, autonomously and as part of a team
Ability to juggle multiple projects, priorities and deadlines
Strong IT skills across a wide range of programmes/software

Knowledge

Understanding of Charity financial compliance regulations and accounting processes
Understanding of accounting principles and financial controls
Practical knowledge of Sage and Microsoft Excel for financial accounting and reports

Qualifications / Training

AAT level 3 or equivalent (or working towards)

Other

Commitment to Leeway’s values and mission
Commitment to Equality, Diversity and Inclusion
Commitment to positive work-life balance, training and support

Closing date for application: 5:00pm Friday 9th October 2026

Leeway promotes equal opportunities. Affiliated to Women's Aid.

Job Title: Refuge Domestic Abuse Case Worker

(Women only to apply: S.7(2)(e) SDA applies. ‘Exempt under the Equality Act 2010 Schedule 9, Part 1’. Previous applicants need not apply)

Job Purpose

To provide an effective, supportive and confidential service for women and their children requiring emergency refuge accommodation as part of Leeway’s refuge team.

To provide transitional move on support to service users when moving out of refuge through Leeway’s residential services teams.

To participate in the out of hours on-call system for all the safe accommodation.

To provide one-one support for refuge residents and their children. To offer telephone or face to face advice & support to adults calling the helpline who are or have experienced domestic abuse. To give phone support including safety and crisis planning for service users coming into refuge.

To run group activities for refugees and their children. To deliver Domestic Awareness Talks to external agencies and on occasion take part in external fundraising events provided by Leeway. To attend external meetings relevant to the residential services.

To follow refuge Leeway operational and Safeguarding Policies and procedures

To support the Refuge Co-ordinator in working towards the best possible outcomes for refuge service users.

Accountable to: Domestic Abuse Case Co-ordinator

Responsible for: Volunteers, Students on placement

Service Delivery duties and responsibilities

To encourage and empower refuge residents and their children to determine their own future whether this involves their choice to return home or in resettling into a new home somewhere else through the following duties:

To offer telephone or face to face advice and support to women experiencing domestic violence and making referrals to other agencies where appropriate.
To liaise with other teams within Leeway and ensure a seamless handover of service between the refuge and other teams within Leeway.
To promote multi-agency working for refuge residents and their children and to maintain up-to-date knowledge of local services which may support refuge service users.
To complete refuge bedspace referrals and to give phone support including safety and crisis planning for service users coming into refuge.
To work with residents and their children to develop support plans, risk assessments and safety plans for service users.
To support services users at Child Protection Conferences, Core Group meetings, appointments at the solicitors, health related appointments and Family Court.
To offer emotional support and information to residents on issues such as welfare rights, housing, schools, legal matters and to signpost to other agencies as appropriate.
To negotiate with local authority and other housing providers to find secure housing for Leeway residents.
To provide transitional support for residents and their children moving out of refuge whether they are returning home or being re-housed working alongside other refuge teams.
To carry out the housing management function of the refuge service including managing tenancies/licenses, house rules and health and safety of the building.
To ensure residents records, files and case management systems are created, maintained and updated appropriately.
To support residents to take part in Leeway’s consultation and service user involvement policy and procedure ensuring that all service users are able to participate and contribute to the development of Leeway’s service.
To participate in Leeway’s on-call rota system including out of hours admissions for all the safe accommodation.
To ensure that any Child Protection or Vulnerable Adult issues and concerns are reported and dealt with in accordance with the Leeway Safeguarding and protection from abuse policies and procedures.
To comply with Leeway’s Equal Opportunities and Anti-discrimination policy and procedure and ensure that the cultural needs of all residents and their children are recognised appropriately.
To comply with Confidentiality, Information Sharing and Data Protection policies.
To attend Leeway internal and external meetings with residents and their children and other agencies as required.
To plan and deliver refuge group workshops to residents and their children residing at refuge.
To attend relevant training, appraisals and staff supervision according to Leeway’s Performance, Training and Supervision policies.
To promote and work within the policies and guidelines of Women’s Aid.
To work at a different location either on a temporary or permanent basis upon reasonable notice flexibly between the refuge services as part of your normal duties.
To have a flexible approach to work outside office hours as and when required.
To participate in promoting the agency and services through events and presentations as and when required outside your working hours.
To promote the work of Leeway as and when required by delivering Domestic Abuse Awareness talks to external agencies.
To carry out any such duties that maybe reasonably required by your Domestic Abuse Case Co-ordinator or the Service Manager or the C.E.O.

Essential Skills and Experience

Relevant qualification and/or experience of working with women and children who are experiencing domestic violence, for a statutory or voluntary agency.
Good interpersonal and organisation skills.
Ability to work independently and as part of a team and be able to respond calmly in sometimes stressful situations.
Ability to operate, record and maintain administrative and financial systems.
Reliable, enthusiastic, non-judgmental and understanding
Full driving license, car business insurance & use of a car to travel is required.
Ability to work on a rota over 7 days including evening work and to take part in the out-of-hour on-call system for all the safe accommodation.
An understanding of domestic violence issues.
Working Knowledge of Microsoft Office
An understanding of Data Protection and Confidentiality
An understanding of Safeguarding Children and Vulnerable Adults