Work for Leeway

Job Title: NIDAS Administrator

Responsible For: Volunteers

Direct Reports: NIDAS Triage Senior IDVA

Based: Multi Agency Safeguarding Hub, County Hall, Norwich.

Contracted Hours: 24.5

Salary: £23,492 Pro Rata

Contract End Date: 31/03/2027 with potential for a further 1 year extension

Job purpose:
The NIDAS Administrator role is an integral part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The NIDAS Administrator is responsible for delivering efficient administrative support to the NIDAS team, ensuring effective communication, accurate record keeping, and smooth day to day operations.

This role is subject to DBS and enhanced Police security clearance.

Key Strategic Responsibilities:

• • Work in a multi-agency environment, safeguarding adults and children.
• • Promote Equality, Diversity, Fairness, and Inclusion at all times.
• • Promote a ‘Team NIDAS’ culture across the service delivery.
• • Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• • Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• • Look for opportunities to improve and develop services that we offer.
• • To implement NIDAS’ strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• • Provide daily administrative support to the NIDAS team.
• • Manage and respond to internal and external email enquiries.
• • Distribute daily, weekly, and monthly information.
• • Prepare letters and documentation as required.
• • Arrange meetings and complete room bookings.
• • Conduct daily checks of Police spreadsheets, update case files, and notify the IDVA where necessary.
• • Maintain rotas for evening and weekend cover.
• • Maintain and update staff contact lists.
• • Take and produce accurate meeting minutes.
• • Complete DVDS/CSODS research for MASH Safeguarding.
• • Maintain spreadsheets and databases.
• • Manage and close files on the Oasis Case Management system in line with NIDAS procedures and support staff training.
• • Source, collate, and research information as required.
• • Undertake photocopying and general administrative tasks.
• • Attend mandatory training and supervision.
• • Support and adhere to Leeway/NIDAS policies and administrative procedures.
• • To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• • To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• • To promote and work within the policies and guidelines of NIDAS and employing organisations.

Person Specification

Education & Qualifications:

• Essential
• • Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential
• • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse, vulnerable people or within a safeguarding environment.
• Desireable
• • Experience of working within the multi-agency environment.
• • Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills

• Essential
• • Knowledge of legislation around safeguarding vulnerable adults and children.
• • Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• • Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• • Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• • A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• Desireable
• • An understanding of a strengths-based and trauma informed approach to support.
• • An understanding of the impact of domestic abuse on young people, children, and families.

Values

• Essential
• • Reliable, enthusiastic, non-judgmental, and understanding.
• • Ability to be flexible and work independently, or as part of a team.
• • Ability to respond calmly in sometimes pressured situations.
• • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• • Always seek to expand your learning and undertake all training and development essential for this role.

Job Title: Triage Independent Domestic Abuse Advisor (IDVA)

Responsible For: Volunteers

Direct Reports: NIDAS Triage Senior IDVA

Based: Multi Agency Safeguarding Hub, County Hall, Norwich.

Contracted Hours: 37

Salary: £26,895 Pro Rata

Contract End Date: 31/03/2027 with potential for a further 1 year extension

Job purpose:
The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families.

The support will be provided depending on the needs of the caller/referral through the phone, email, webchat or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referrals level of risk, including group support.

To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.

Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma informed approach that is centred around their aims and aspirations.

You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Strategic Responsibilities:

• • Work in a multi-agency environment, safeguarding adults and children.
• • Promote Equality, Diversity, Fairness, and Inclusion at all times.
• • Promote a ‘Team NIDAS’ culture across the service delivery.
• • Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• • Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• • Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• • Look for opportunities to improve and develop services that we offer.
• • To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• • Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• • To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• • Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• • To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• • Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• • Maintain accurate and thorough case records.
• • Comply within Data Protection and GDPR legislation and best practice.
• • To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• • To offer telephone, virtual, group or face to face, webchat, advice and support to service users who have been assessed as high or medium risk.
• • To participate in MARAC (Multi Agency Risk Assessment Coordination) meetings and service user groups as required.
• • To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• • To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• • To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• • To promote and work within the policies and guidelines of NIDAS and employing organisations.

Person Specification

Education & Qualifications:

• Essential
• • An accredited IDVA qualification or working towards one.
• • Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Essential
• • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• • Experience of using risk assessment tools for victims of domestic abuse.
• Desireable
• • Experience of working within the multi-agency environment.

Knowledge & Skills

• Essential
• • Knowledge of legislation around safeguarding vulnerable adults and children.
• • Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• • Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• • Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• • A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• • An understanding of a strengths-based and trauma informed approach to support.
• • An understanding of the impact of domestic abuse on young people, children, and families.

Values

• Essential
• • Reliable, enthusiastic, non-judgmental, and understanding.
• • Ability to be flexible and work independently, or as part of a team.
• • Ability to respond calmly in sometimes pressured situations.
• • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• • Always seek to expand your learning and undertake all training and development essential for this role.

Job Title: LGBTQ+ Specialist Independent Domestic Abuse Advisor (IDVA)

Responsible For: Volunteers, Students

Direct Reports: NIDAS Assistant Service Manager

Based: Multi Agency Safeguarding Hub, County Hall, Norwich.

Contracted Hours: 28

Salary: £30,936 Pro Rata

Contract End Date: 31/03/2027 with potential for a further 1 year extension

Job purpose:
The LGBTQ+ Specialist IDVA will be part of a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). They will provide effective, safe, supportive, and confidential support for LGBTQ+ service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of your role will be to work within a multi-agency environment providing a range of support to reduce the posed risk of further harm to LGBT service users and safe engagement when appropriate in criminal justice proceedings, Multi-Agency Risk Assessment Conferences (MARACs), The Sanctuary Scheme and Clare’s Law Disclosure processes.

You will work with statutory and voluntary agencies to identify and establish clear referral pathways and support agencies to generate new referrals and provide information and guidance to increase the identification of LGBTQ+ abuse in existing services.

You will support colleagues and partner agencies, in order to provide the best possible service for LGBTQ+ service users ensuring the service is accessible to all.

You will ensure that our service users receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.

You will work alongside our service users to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.

You will participate in the rota system providing cover over 7 days a week.

You will represent the service by attending events, providing presentations and talks about NIDAS to multi-agency partners, to promote the service across the county as required.

This role is subject to DBS and enhanced Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Strategic Responsibilities:

• • Respect and value the diversity of the community in which the services work in and recognise the needs and concerns of a diverse range of LGBTQ+ service users ensuring that the service is accessible to all.
• • To remain up to date with domestic abuse and LGBTQ+ practice and legislation to ensure an informed and effective service.
• • To work in a multi-agency environment, safeguarding adults and children.
• • Promote Equality, Diversity, Fairness, and Inclusion at all times.
• • Promote a ‘Team NIDAS’ culture across the service delivery.
• • Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• • Work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• • Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• • Look for opportunities to improve and develop services that we offer.
• • To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• • Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• • To provide awareness raising on the issues that service users from the LGBTQ+ community may experience.
• • To promote NIDAS and create referral pathways within local LGBTQ+ communities.

Key Functional Responsibilities:

• • To identify and assess the risks and needs of LGBTQ+ service users using an evidence-based risk identification checklist.
• • Build effective relationships with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• • Support the empowerment of service users and assist them in recognising the dynamics of LGBTQ+ domestic abuse present in their situation and help service users to regain control of their lives.
• • To manage a caseload, and regularly review support and safety needs in line with the accredited standards.
• • Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• • Participate in facilitation of group programmes within the service, supporting colleagues and service users to create and contribute to an environment that makes participation safe, supportive, and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
• • Comply with all health and safety policy and procedures and carry out activities in a safe manner.
• • To maintain accurate and thorough case records.
• • Comply within Data Protection and GDRP legislation and best practice.
• • To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a duty rota system.
• • To offer telephone, virtual, group or face to face advice and support to service users who have been assessed as high or medium risk.
• • To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• • To track cases through the Police, CPS, court and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• • To provide or coordinate support for criminal justice trials as required.
• • To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• • To promote and work within the policies and guidelines of NIDAS and employing organisations.
• • To attend regular supervisions and case management sessions.
• • To complete comprehensive induction and training agenda.
• • To carry out any such duties that may be reasonably required.

Person Specification

Education & Qualifications:

• • An accredited IDVA qualification or willingness to work towards one.
• • Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• • Lived experience of belonging to the LGBTQ+ community.
• • Experience of working with vulnerable LGBTQ+ service users.
• • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• • Experience of public speaking and advocating for victims.
• • Experience of working within a multi-agency environment.
• • Experience of managing a complex caseload.
• • Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills

• • A good understanding of domestic abuse including the impact of domestic abuse on LGBTQ+ service users and their children.
• • A good understanding of common experiences and needs of LGBTQ+ communities including the specific barriers to disclosure of domestic abuse for LGBTQ+ service users.
• • Understand and be committed to equal opportunities and diversity issues in policy and practice.
• • Knowledge of legislation around safeguarding vulnerable adults and children.
• • Excellent written and verbal communication skills, engaging with service users, colleagues, and other professionals.
• • Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• • Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• • A clear understanding of data protection, confidentiality, and data sharing protocols.
• • An understanding of a strengths-based and trauma informed approach to support.

Values

• • Reliable, enthusiastic, non-judgmental, and understanding.
• • Ability to be flexible and work independently, or as part of a team
• • Ability to respond calmly in sometimes pressured situations.
• • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of service users ensuring the service and your approach is accessible to all.
• • Always seek to expand your learning and undertake all training and development essential for this role.

Job Title: Broadland Independent Domestic Abuse Advisor (IDVA)

Responsible For: Volunteers, Students

Direct Reports: NIDAS Senior IDVA

Based: South Norfolk & Broadland District Council Offices, Broadland Business Park.

Contracted Hours: 28

Salary: £30,936 Pro Rata

Contract End Date: 02/01/2027

Job purpose:

The Broadland IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing an effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.

The purpose of the role is to work in a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings, Multi-Agency Risk Assessment Conferences (MARACs) and The Sanctuary Scheme, if appropriate as part of the NIDAS team.

You will work alongside a caseload of our service users to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing. You will ensure they receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.

Your role will be part of a rota system operating over 7 days a week. You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

This role is subject to DBS and enhance Police security clearance.

Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).

Key Strategic Responsibilities:

• • Work in a multi-agency framework and environment, safeguarding adults and children.
• • Promote Equality, Diversity, Fairness, and Inclusion at all times.
• • Promote a ‘Team NIDAS’ culture across the service delivery.
• • Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• • Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• • Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• • Look for opportunities to improve and develop services that we offer.
• • To promote collaboration and multi-agency working for service users and maintain up to date knowledge of local services to enable recovery.
• • Support our service users to link into statutory, health and social care services to maximise their wellbeing and recovery.
• • To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• • Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user led, flexible approach to providing practical and emotional support and advocacy.
• • To manage a case load of the high/medium risk cases and regularly review support and safety needs in line with the accredited standards.
• • Facilitate a holistic assessment with each service user, building a relationship and creating a personalised support plan that incorporates risk and safety, and builds on their strengths and needs.
• • Participate in facilitation of group programmes within the service, supporting colleagues and service users to create and contribute to an environment that makes participation safe, supportive, and fulfilling. Similarly, support group programmes and activities including drop-ins at other services to support service users in the community.
• • Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• • Maintain accurate and thorough case records.
• • Comply within Data Protection and GDPR legislation and best practice.
• • To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of a NIDAS Rota system.
• • To offer telephone, virtual, group or face to face advice and support to service users who have been assessed as high or medium risk.
• • To participate in MARAC meetings and service user groups as required.
• • To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• • To track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up to date information in compliance with the GDPR, confidentiality and data protection.
• • To provide or coordinate support for criminal justice trials as required.
• • To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• • To promote and work within the policies and guidelines of NIDAS and employing organisations.

Person Specification

Education & Qualifications:

• • An accredited IDVA qualification or working towards one.
• • Driving Licence, Business insurance and ability to travel across Norfolk.

Experience:

• • Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• • Experience of public speaking and advocating for victims.
• • Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills

• • Knowledge of legislation around safeguarding vulnerable adults and children.
• • Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• • IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• • Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• • A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• • An understanding of a strengths-based and trauma informed approach to support.
• • An understanding of the impact of domestic abuse on young people, children, and families.

Values

• • Reliable, enthusiastic, non-judgmental, and understanding.
• • Ability to be flexible and work independently, or as part of a team.
• • Ability to respond calmly in sometimes pressured situations.
• • Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• • Always seek to expand your learning and undertake all training and development essential for this role.