Work for Leeway

Job Title: NIDAS Assistant Manager

Closing date: Friday 24th July 2026 at 4pm.

Salary: £36,793

Hours: 37

Based at: County Hall, with agile working.

Interviews: to take place week commencing 27th July 2026.

Responsible for: Community Development Team, CAPVA Team, Specialist Team, Volunteers, Students

Direct Reports: NIDAS Manager

Based at: County Hall, with agile working

Job Purpose

The NIDAS Assistant Manager will support the NIDAS Manager to lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). They will support the NIDAS Manager to provide an effective, service for service users and their children reaching the service remit of high/medium risk, a range of additional packages to enhance the support including domestic abuse training, service user group support and the lead the DA Champions network.

The purpose of your role will be to support the NIDAS manager to manage all elements of the service to work in a multi-agency way and continually evaluate the effectiveness by providing a range of ways of collecting feedback from stakeholders including service users by providing focus groups for them.

You will work alongside the NIDAS Manager to support the NIDAS partnership members by developing and coordinating information and resources for staff and the service appropriate to individuals and accessible by all the NIDAS staff.

You will support the NIDAS Manager to maintain the service standards for the team at an accredited level and representing the service by attending strategic meetings and events, providing presentations as required.

You will work alongside the NIDAS Manager in working towards the best possible outcomes for our service users and stakeholders, including collating and reporting on data.

This role is subject to DBS and enhanced Police security clearance.

Key Strategic Responsibilities

• To support the NIDAS Manager to develop and maintain the NIDAS service in collaboration with partners.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the NIDAS service.
• Ensure that our service users voices are central to all aspects of service delivery and is evidenced through safety and support planning, risk assessment and reviews.
• To provide direct supervision to the Leeway Community development workers, CAPVA team and Specialist team.
• To work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values and objectives.
• Look for opportunities to improve and develop services that we offer.
• To support the NIDAS Manager to implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities

• To provide the NIDAS Manager with administrative support.
• To deputise in the absence of the NIDAS Manager.
• To provide support with writing and updating policies and procedures in line with current legislation.
• To provide support with recruitment.
• To work with the NIDAS Manager and partners to create a schedule of group programmes within the service.
• To support in the facilitation of the DA Champions network.
• To support the NIDAS Manager to develop and coordinate a service user panel and stakeholder reference group.
• Comply with all Health & Safety policies and procedures and carry out activities in a safe manner.
• To provide support to the NIDAS Manager with writing and recording data reports for funding requirements.
• Comply within Data Protection and GDRP legislation and best practice.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To work with partners to create, promote and work within the policies and guidelines of NIDAS and employing organisations.
• To complete regular team meetings for the community development and media workers.
• To carry out any such duties that may be reasonably required.

Person Specification

Education & Qualifications

• An accredited Safelives management qualification or prepared to work towards one.
• An accredited IDVA qualification or working towards one.
• NVQ level 3 in management or prepared to work towards one
• Driving Licence, Business insurance and ability to travel around Norfolk

Experience

• Experience of supervising staff.
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of public speaking and advocating for victims.
• Experience of working within the multi-agency environment.
• Experience of writing reports and recording information.
• Experience of group work and training.

Knowledge & Skills

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of data protection, confidentiality, and data sharing protocols.
• An understanding of group work and training.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.
• An understanding of equal opportunities and anti-discriminatory practice.

Values

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Closing date for application: 4:00pm Friday 24th July 2026

Job Title: Head of Operations

Location: Norwich, Norfolk

Salary: £58,000

Bonus/Benefits: (pro rata for 30 hours per week)

Job Type: Permanent

Job Description

We are a leading provider of support services for adults, children, and young people experiencing domestic abuse across Norfolk and Suffolk, and we are seeking a Head of Operations to join our team on a part-time (30 hours per week), permanent basis, based in Norwich, Norfolk, with hybrid working available.

Fantastic benefits include:

• Competitive Salary: £58,000 FTE (pro rata for 30 hours per week)
• Holiday: 25 days annual leave plus bank holidays (pro rata)
• Pension: 6% employer pension contribution

About the role:

This is an exciting opportunity to join Leeway Support as our Head of Operations and play an important role in shaping and delivering high-quality services that support individuals affected by domestic abuse. Working closely with our Chief Executive, you will provide strategic leadership, operational direction, and governance support, ensuring services are delivered effectively, safely, and in line with our organisational objectives.

As Head of Operations, you will lead on the implementation of operational plans, oversee service quality and performance, support the development of new services, and ensure that service users remain at the heart of all decision-making and service delivery.

Your key duties will include:

• Lead the operational delivery of our services, ensuring they meet contractual requirements, quality standards, and organisational objectives.
• Work closely with the Chief Executive to drive the operational elements of our strategic plan and deputise in their absence when required.
• Provide leadership, management, and support to Service Managers, ensuring effective performance, development, and accountability across all services.
• Lead on quality assurance, service monitoring, performance reporting, and the analysis of service data to demonstrate impact and outcomes.
• Ensure compliance with safeguarding, health and safety, confidentiality, data protection, and all relevant policies and procedures.
• Oversee the effective use of staffing, financial, and operational resources, including staff training and development programmes.
• Support organisational growth and sustainability through fundraising, tender opportunities, service development, stakeholder engagement, and Board reporting.

About you:

You will be an experienced operational leader with a strong track record of managing services, leading teams, and driving organisational performance. You will be confident working at a strategic level while maintaining a clear focus on service quality, compliance, and continuous improvement.

You will possess excellent leadership, communication, and stakeholder management skills, alongside the ability to analyse performance data, manage risk, and deliver positive outcomes. Experience of leading operational services within the charity, public, health, social care, or community sector would be highly advantageous.

Passionate about making a difference, you will be committed to ensuring service users remain at the heart of service delivery and development, while supporting a culture of inclusion, collaboration, and excellence.

If you have the relevant skills and experience and would like to be considered for this role, please apply here.