The services we provide
We provide a range of support services for different groups of people who may encounter or be affected by domestic abuse.
Helpline - 0300 561 0077
Our domestic abuse helpline is staffed by skilled workers ready to offer free, confidential and non-judgemental advice. Where appropriate they can also make referrals to other Leeway services and external agencies.
Children & Young People Service
Domestic abuse can affect children and young people in a number of ways. The most common effects include anxiety, withdrawal, depression and aggressive behaviour. Through one-to-one support and group work, our Children and Young People service helps them to come to terms with their experiences and develop the skills needed to communicate effectively and build positive relationships.A Child's Perspective of Domestic Abuse
We operate nine safe houses (refuges) in various locations across Norfolk and where possible we will work to find overnight accommodation for you the same day. Women and their children are welcome to stay as long as is necessary to plan their future away from danger and key workers will provide support with issues such as housing, benefits, health, safety planning, accessing other agencies and moving on.
Male Victim Service
It is important to recognise that men can also experience domestic abuse. Our Male Victim service is independent of any of our other services and staffed by specialist male victim workers. We can therefore offer confidential and non-judgemental support tailored to meet the man’s individual needs.
Training & Consultancy
To raise awareness and improve people’s understanding of domestic abuse, we offer training and consultancy services. With both fixed and bespoke sessions available, we can provide training which meets the specific needs of your organisation.
Suffolk (IDVA) Service
People using our services who have been assessed as being at high risk of serious harm will be given an advocacy worker by our Independent Domestic Violence Advocacy (IDVA) team. This person acts as a single point of contact and they coordinate a multi-agency response to assess the safety and security of both the person and their family and coordinate a safety plan to keep them safe and provide updates as the case progresses through the courts. They also offer support and work with other organisations and agencies who may be involved (such as housing and health).
Temporary Safe Accommodation Project
Our Temporary Safe Accommodation Project allows us to spot purchase safe accommodation for service users until a refuge space is available. We have been able to secure some former student-let houses, providing additional bed space for those that may need it. So far, the project has enabled us to support more people experiencing domestic abuse during a time where the demand for services has increased.
Leeway is involved in the delivery of NIDAS (Norfolk Integrated Domestic Abuse Service), a domestic abuse service offering a range of one to one and group work to support those assessed at high or medium risk of serious harm, in Norfolk. The service offers free, confidential, and non-judgemental support for adults (16+) of all genders, and their children, to help them recover and build a new life free from abuse. For more information on NIDAS, visit the website www.nidasnorfolk.co.uk
Vulnerable Adult Independent Worker
Specialist domestic abuse support for older victims and those with additional complex needs or disabilities.