Name: Leeway
Telephone: 0300 561 0077

Experienced Staff Supporting People Who Are Experiencing Domestic Abuse

Our case workers provide
community services to any adult or child experiencing abuse

The emotional and practical advice Leeway offers enables people to get the support and protection they need. We work in a non-judgemental way with people to empower them to make independent decisions about their life and their future.

Helpline - 0300 561 0077

Our domestic abuse helpline is staffed by skilled workers ready to offer free, confidential and non-judgemental advice. Where appropriate they can also make referrals to other Leeway services and external agencies.

Children & Young People Service

Domestic abuse can affect children and young people in a number of ways. The most common effects include anxiety, withdrawal, depression and aggressive behaviour. Through one-to-one support and group work, our Children and Young People service helps them to come to terms with their experiences and develop the skills needs to communicate effectively and build positive relationships.

A Child's Perspective of Domestic Abuse

Power to Change

Our Power to Change programme is for women who are either survivors of domestic abuse or still living with an abusive partner. These free sessions are held over 6 weeks and encourage women to change their lives for the better and become the person they want to be.

Safe Houses

We operate eight safe houses (refuges) in various locations across Norfolk and where possible we will work to find overnight accommodation for you the same day. Women and their children are welcome to stay as long as is necessary to plan their future away from danger and key workers will provide support with issues such as housing, benefits, health, safety planning, accessing other agencies and moving on.

Male Victim Service

It is important to recognise that men can also experience domestic abuse. Our Male Victim service is independent of any of our other services and staffed by specialist male victim workers. We can therefore offer confidential and non-judgemental support tailored to meet the man’s individual needs.

Training & Consultancy

To raise awareness and improve people’s understanding of domestic abuse, we offer training and consultancy services. With both fixed and bespoke sessions available, we can provide training which meets the specific needs of your organisation.

Community Services

Our community services are available to support people in their local communities. These supports range from regular one-to-one meetings with a member of our experienced outreach team to drop-in sessions and advice sessions. We provide emotional and practical support in safe, accessible locations. We also provide regular ‘Power to Change” programmes for women which aim to improve their confidence and help them take back control of their lives.

Advocacy (IDVA) Service

People using our services who have been assessed as being at high risk of serious harm will be given an advocacy worker by our Independent Domestic Violence Advocacy (IDVA) team. This person acts as a single point of contact and they coordinate a multi-agency response to assess the safety and security of both the person and their family and coordinate a safety plan to keep them safe and provide updates as the case progresses through the courts. They also offer support and work with other organisations and agencies who may be involved (such as housing and health).

Rural Communities Service

We know that the issue of domestic abuse is particularly serious in rural areas, where it can be even more difficult for people to get help and support. Leeway has a team of case workers providing advice on issues such as housing, finance, welfare and other services to people living in Breckland, King's Lynn and West Norfolk.

Project SafetyNet+

Leeway, NCLS and NCAN are working together to offer free, practical and emotional support to adults from migrant communities living with or fleeing domestic abuse. The support is multi-lingual and you will be able to talk to someone in confidence about your situation, in a language you can understand. It can be either phone support or one-to-one support, with free immigration options advice through OISC registered advisors and short-term emergency accommodation. You will be offered safety planning and information on your situation. If you cannot speak English, you will need to give your name, a safe contact number and the language you speak.

What they say About Us

“Thank you for this invaluable service. My outreach worker was kind, compassionate and professional at all times. She has been an inspiration and positive influence and has enabled me to move forward with more confidence.”