Working and volunteering with Leeway

Job Purpose:

• The Senior IDVA will lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). Supervising and guiding the team, overseeing employee performance and making critical decisions on a day-to-day basis regarding cases are all part of the senior role.
• The Senior IDVA will provide effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
• The Senior IDVA will work within a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings, Multi-Agency Risk Assessment Coordination (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.
• You will work alongside our service users to ensure that they feel safe and are happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing. You will ensure they receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
• You will participate in the rota system providing cover over 7 days a week and represent the service by providing presentations and attending events as required.
• Your role will work alongside the NIDAS Service Manager supporting the NIDAS Partnership Board in working towards the best possible outcomes for our service users and stakeholders, including collating and reporting on data.
• You will provide support for a caseload of the high/medium risk service users, and for the monitoring of case management/ quality assessment of cases in line with accredited standards for your team.
• This role is subject to a DBS and enhanced Police security clearance.
• Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).
• Full and accredited Level 3 management training will be provided where necessary (subject to successful completion of probationary period).

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable:
• An accredited IDVA management qualification
• NVQ level 3 in management or be prepared to work towards.

Experience:

• Experience of supervising staff.
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of public speaking and advocating for victims.
• Experience of working within the multi-agency environment.
• Experience of recording information.
• Experience of using risk assessment tools for victims of domestic abuse.
• Desirable:
• Experience of writing reports.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Inquisitive and problem solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families
• Desirable:
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of people with substance misuse issues ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

• 37hrs per week
• Salary is £24,028 per annum.
• Women only to apply: S.7(2)(e) SDA applies. “Exempt under the Equality Act 2010 Schedule 9, part 1.
• Please state the area you are interested in working in on your application form.

Benefits Include:

• 6% pension contribution, training and continuous professional development, 25 days holiday plus bank holidays, 6 weeks paid sick leave (after completion of probation), paid 30 minute lunch, 24 hour telephone counselling service, clinical supervision, staff reward ½ day, staff prize draws, gift vouchers, salary advance and loan schemes.

Job Purpose:

• To provide enhanced support to young people aged 0-18 living within our refuges through the following services:
• To provide individual support for 5–18-year-olds which is flexible, effective, safe, supportive and confidential.
• To provide age-appropriate group support young people.
• To develop age appropriate, individual, safety and support plans with young people.
• To work effectively with partner agencies to achieve the best possible outcomes for all children accessing the support.
• To provide face to face parenting advice, supporting parents of children and young people who are living in Leeway Refuges

Essential Requirements

• A relevant Children and young people’s qualification to level 3 or above.
• A minimum of 2 years’ experience of working with children/ young people and families.
• Ability to be creative, plan and run groups.
• Good communication and interpersonal skills
• Experience of safeguarding vulnerable adults and children
• Full Driving licence, business insurance and the use of a car to travel is essential .

Salary: £29,571 (pro rata)

Hours: 18.5 hours

Contract type: Fixed term to 31.12.2024 with a chance of extension

• This role is subject to a DBS and enhanced Police security clearance.
• Full and accredited IDVA training will be provided where necessary to give the skills and knowledge required for the role (subject to successful completion of probationary period).
• Full and accredited Level 3 management training will be provided where necessary (subject to successful completion of probationary period).

Job Purpose:

• The Senior IDVA will lead a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS).
• Supervising and guiding the team, overseeing employee performance and making critical decisions on a day-to-day basis regarding cases are all part of the senior role.
• The Senior IDVA will provide effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
• The Senior IDVA will work within a multi-agency framework providing a range of support to reduce the risk of further harm posed to service users and support them to safely engage with criminal justice proceedings, Multi-Agency Risk Assessment Coordination (MARACs), the Sanctuary Scheme and Domestic Violence Disclosure Scheme (DVDS) processes.
• You will work alongside our service users to ensure that they feel safe and are happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
• You will ensure they receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
• You will participate in the rota system providing cover over 7 days a week and represent the service by providing presentations and attending events as required.
• Your role will work alongside the NIDAS Service Manager supporting the NIDAS Partnership Board in working towards the best possible outcomes for our service users and stakeholders, including collating and reporting on data.
• You will provide support for a caseload of the high/medium risk service users, and for the monitoring of case management/ quality assessment of cases in line with accredited standards for your team.

Essential Requirements

• An accredited IDVA qualification or working towards one
• Driving licence, Business insurance and ability to travel across Norfolk
• Experience of supervising staff.
• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of public speaking and advocating for victims.
• Experience of working within the multi-agency environment.
• Experience of recording information.
• Experience of using risk assessment tools for victims of domestic abuse.
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• Inquisitive and problem solving.
• A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.
• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Desirable Requirements

• An accredited IDVA management qualification.
• NVQ level 3 in management or be prepared to work towards.
• Experience of writing reports.
• Excellent IT skills including use of Microsoft Office, Teams, case management systems, and databases.

Salary: £29,734 (pro rata)

Hours: 18.5 hours

Contract type: Fixed term to 31.03.2025

• This role is subject to a DBS and enhanced Police security clearance.

Job Purpose:

• The Hard to Reach IDVA will be part of a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS).
• They will provide effective, safe, supportive, and confidential support for service users who have substance misuse issues aged 16 plus, who are assessed as high or medium risk and living with or fleeing domestic abuse.
• The purpose of the Hard to Reach IDVA role will be to work within a multi-agency environment providing a range of support to reduce the posed risk of further harm to service users who are hard to reach, and to promote safe engagement when appropriate in criminal justice proceedings, Multi-Agency Risk Assessment Conferences (MARACs), The Sanctuary Scheme and Clare’s Law Disclosure processes.
• You will work with statutory and voluntary agencies to identify and establish clear referral pathways and support agencies to generate new referrals and provide information and guidance to increase the identification of people with substance misuse issues experiencing abuse in existing services.
• You will ensure that our service users receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
• You will work alongside our service users to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
• You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

Essential Requirements

• Driving Licence, Business insurance and ability to travel across Norfolk.
• Experience of working in a voluntary or statutory agency for a minimum of two years with vulnerable people.
• Experience of advocating for vulnerable people to achieve positive outcomes.
A good understanding of common experiences and needs of vulnerable people including the specific barriers to disclosure of domestic abuse for women who are hard to reach and do not engage with
• traditional referral pathways.
• A good understanding of domestic abuse including the impact of domestic abuse on vulnerable service users and their children.
• Knowledge of legislation around safeguarding vulnerable adults and children.
• Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem solving.
• A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.

Desirable Requirements

• An accredited IDVA qualification or willingness to work towards one, as training will be provided commensurate with the post.
• Experience of using risk assessment tools for victims of domestic abuse.
• Experience of delivering talks and presentations.
• An understanding of a strengths-based and trauma informed approach to support.
• An understanding of the impact of domestic abuse on women who are marginalised and hard to reach.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognise the needs and concerns of a diverse range of people, ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Manager

Based: Multi Agency Safeguarding Hub Norwich

Salary: £29,734 (pro rata)

Hours: 28 hours

Contract type: Fixed term to 31.03.2025

Job Purpose:

• The Vulnerable Persons Specialist Disabilities IDVA will be part of a confidential, safe, and supportive team, within the Norfolk Integrated Domestic Abuse Service (NIDAS). They will provide effective, safe, supportive, and confidential support for service users who have disabilities aged 16 plus who are assessed as high or medium risk and living with or fleeing domestic abuse.
• The purpose of the Disabilities IDVA role will be to work within a multi-agency environment providing a range of support to reduce the posed risk of further harm to service users with disabilities and safe engagement when appropriate in criminal justice proceedings, Multi-Agency Risk Assessment Conferences (MARACs), The Sanctuary Scheme and Clare’s Law Disclosure processes.
• You will work with statutory and voluntary agencies to identify and establish clear referral pathways and support agencies to generate new referrals and provide information and guidance to increase the identification of people with disabilities experiencing abuse in existing services.
• You will support colleagues and partner agencies, in order to provide the best possible service for service users with disabilities ensuring the service is accessible to all.
• You will ensure that our service users receive an excellent level of support that uses a strengths-based and trauma informed approach and is centred around their aims and aspirations.
• You will work alongside our service users to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.
• You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

Key Functional Responsibilities:

• To be the specialist lead within NIDAS for people who have disabilities.
• To provide information and guidance to the team and to other professionals around domestic abuse and people with disabilities.
• To work with statutory and voluntary sector partners across Norfolk to identify and create appropriate pathways for people who have disabilities.
• To ensure that the voices of people with disabilities are heard, and their experiences are listened to and fed into the countywide system in Norfolk, to develop and inform the response to domestic abuse.
• Build effective relationships with each service user and engage at their pace and in their preferred way; taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• Support the empowerment of service users and assist them in recognizing the dynamics of domestic abuse present in their situation and help service users regain control of their lives.
• To manage a caseload, and regularly review support and safety needs in line with the accredited standards.
• Facilitate a holistic assessment with each service user, building a relationship and creating a personalized support plan that incorporates risk and safety, and builds on their strengths and needs.
• Comply with all health and safety policy and procedures and carry out activities in a safe manner.
• To maintain accurate and thorough case records.
• Comply within Data Protection and GDPR legislation and best practice.
• Offer telephone, virtual, group or face-to-face advice and support to service users who have been assessed as high or medium risk.
• Liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• Track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up-to-date information in compliance with GDPR, confidentiality, and data protection.
• Provide or coordinate support for criminal justice trials as required.
• Ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organizational policy and procedure, legislation, and best practice.
• Promote and work within the policies and guidelines of NIDAS and employing organizations.
• Attend regular supervision and case management sessions.
• Complete a comprehensive induction and training agenda.
• Carry out any duties that may be reasonably required.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users' voices are central to all aspects of service delivery and evidenced through safety and support planning, risk assessment, and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health, and social care services to maximize their wellbeing and recovery.
• Implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• Essential: Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable: An accredited IDVA qualification or willingness to work towards one, as training will be provided commensurate with the post.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with vulnerable people. Experience of advocating for vulnerable people to achieve positive outcomes. A good understanding of common experiences and needs of vulnerable people including the specific barriers to disclosure of domestic abuse for people with disabilities. A good understanding of domestic abuse including the impact of domestic abuse on vulnerable service users and their children.
• Desirable: Experience of using risk assessment tools for victims of domestic abuse. Experience of delivering talks and presentations to people with disabilities and professionals.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children. Understand and be committed to equal opportunities and diversity issues in policy and practice. Excellent written and verbal communication skills, engaging with service users, colleagues, and partners. IT skills including use of Microsoft Office, Teams, case management systems, and databases. Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes. A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
• Desirable: An understanding of a strengths-based and trauma-informed approach to support. An understanding of the impact of domestic abuse on people with disabilities.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of people with disabilities ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Triage Senior Independent Domestic Abuse Advisor

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Salary: £25,851

Hours: 37 hours

Contract type: Fixed term to cover maternity leave until 31.12.2024 with a chance of extension

Job Purpose:

• The Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
• The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering a range of support to reduce the risk of further harm posed to service users and their families.
• The support will be provided depending on the needs of the caller/referral through the phone, email, webchat, or approved virtual apps as and when required. You will provide referrals to the NIDAS service identified by the referral's level of risk, including group support.
• To triage all referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.
• Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma-informed approach that is centred around their aims and aspirations.
• You will participate in the rota system providing cover over 7 days a week represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users' voices are central to all aspects of service delivery and evidenced through safety and support planning, risk assessment, and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health, and social care services to maximize their wellbeing and recovery.
• Implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• To assess all referrals using an approved domestic abuse and stalking toolkit address immediate support and safety needs in line with the accredited standards.
• Participate in the coordinating of group programmes within the service.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDPR legislation and best practice.
• To offer a flexible service over 7 days a week to ensure referrals reach the NIDAS IDVA service as part of an NIDAS Rota system.
• To offer telephone, virtual, group or face-to-face, webchat, advice and support to service users who have been assessed as high or medium risk.
• To participate in MARAC meetings and service user groups as required.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To track cases through the Police, CPS, court, and other systems to ensure service users have accurate and up-to-date information in compliance with GDPR, confidentiality, and data protection.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma-informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Responsible for: Volunteers, Students

Direct Reports: NIDAS Senior Independent Domestic Abuse Advisor

Based: To be confirmed on role

Salary: £25,000 (pro rata)

Hours: 32 hours

Contract type: Fixed term to 31/12/2024 with a chance of extension

Job Purpose:

• The Family IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), which is a community-based service providing flexible, safe, supportive, and confidential service through face to face or accredited groupwork for children and young people who have experienced or are living domestic abuse.
• The purpose of the Family IDVA role is to work in a multi-agency environment in partnership with the IDVA supporting the non-abusive parent. You will also provide holistic whole family support to encourage and empower children and young people to take control of their lives and assist them in making choices appropriate to their age and development level. You will need to be creative, plan and run a range of therapeutic activities for children and young people.
• Full and accredited training to work with children and young people (aged 5-18) will be provided to give the skills and knowledge for the role, following a successful probation period. This training will result in a nationally recognized qualification.
• You will be required to represent the service by providing presentations and attending events as required and support the NIDAS Partnership Board in working towards the best possible outcomes for our service users.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• To offer telephone, face-to-face, and group advice and support to children and young people who have experienced domestic abuse and make referrals to other agencies as appropriate.
• To work with children and young people between the ages of 5 – 18 years old, to develop support plans, risk assessments, and safety planning appropriate to the age and emotional development level of each child and young person. Regularly review support and safety needs in line with the accredited standards.
• To create opportunities using play, games, sports, drama, and artwork in order to stimulate young people’s intellectual, social, and emotional development.
• Facilitate a holistic assessment with children and young people, building a relationship and creating a personalized support plan that incorporates risk and safety, and builds on their strengths and needs.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDPR legislation and best practice.
• To participate in multi-agency meetings and service user groups as appropriate.
• To work in partnership with education and youth services promoting the service, meeting the needs of children and young people, and identifying pathways available to meet their needs.
• To ensure that all safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Key Strategic Responsibilities:

• Work in a multi-agency framework and environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users' voices are central to all aspects of service delivery and evidenced through safety and support planning, risk assessment, and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health, and social care services to maximize their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users can participate and contribute to the development of the NIDAS service.

Education & Qualifications:

• Essential: Driving Licence, Business insurance and ability to travel across Norfolk.
• Desirable: A relevant childcare qualification level 3 or equivalent and experience of working with children and young people.

Experience:

• Essential: Experience of working in a voluntary or statutory agency for a minimum of two years with children and young people or vulnerable people. Experience of advocating for children and young people.
• Desirable: Experience of using risk assessment tools for victims of domestic abuse. Experience of being creative, planning and running a range of therapeutic activities for children and young people. Experience of delivering talks and presentations to children, young people, and agencies.

Knowledge & Skills:

• Essential: Knowledge of legislation around safeguarding vulnerable adults and children. Excellent written and verbal communication skills, engaging with service users, colleagues, and partners. IT skills including use of Microsoft Office, Teams, case management systems, and databases. Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes. A clear understanding of Data Protection, GDPR, confidentiality, and data sharing protocols.
• Desirable: An understanding of a strengths-based and trauma-informed approach to support. An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of children and young people ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Direct Reports: NIDAS Triage Senior Independent Domestic Abuse Advisor

Based: Norwich (Multi Agency Safeguarding Hub) MASH

Salary: £25,851 (pro rata)

Hours: 18.5 hours

Contract type: Fixed term to 31/03/2025

Job Purpose:

• The CAPVA Triage IDVA will be part of our team within the Norfolk Integrated Domestic Abuse Service (NIDAS), a community-based service providing effective, safe, supportive, and confidential support for service users aged 16 plus and their families including children aged 5-18, who are assessed as high or medium risk, and living with or fleeing domestic abuse.
• The purpose of the role is to work in a multi-agency environment providing an assessment of risk and offering CAPVA support to reduce the risk of further harm posed to service users and their families.
• The support will be provided depending on the needs of the caller/referral through the phone or email, you will provide referrals to the NIDAS CAPVA service identified by the Police.
• To triage all CAPVA referrals and input all data onto an approved database in-line with reporting requirement and under the direction of the Senior IDVA.
• Your support will ensure service users feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing, using a strengths-based, trauma-informed approach that is centered around their aims and aspirations.
• This role is subject to DBS and enhanced Police security clearance.

Key Strategic Responsibilities:

• Work in a multi-agency environment, safeguarding adults and children.
• Promote Equality, Diversity, Fairness, and Inclusion at all times.
• Promote a ‘Team NIDAS’ culture across the service delivery.
• Ensure that our service users' voices are central to all aspects of service delivery and evidenced through safety and support planning, risk assessment, and reviews.
• Be part of a team of community and family IDVAs and work collaboratively with colleagues throughout the NIDAS Partnership to deliver our visions, values, and objectives.
• Be innovative in identifying methods to successfully engage with people across a wide range of backgrounds and with diverse needs.
• Look for opportunities to improve and develop services that we offer.
• Promote collaboration and multi-agency working for service users and maintain up-to-date knowledge of local services to enable recovery.
• Support our service users to link into statutory, health, and social care services to maximize their wellbeing and recovery.
• To implement NIDAS’s strategy on consultation and service user involvement to ensure that all service users are able to participate and contribute to the development of the NIDAS service.

Key Functional Responsibilities:

• Build a relationship with each service user and engage at their pace and in their preferred way; taking a service user-led, flexible approach to providing practical and emotional support and advocacy.
• To assess all CAPVA referrals using an approved CAPVA risk assessment toolkit to address immediate support and safety needs in line with the accredited standards.
• Comply with all Health & Safety policy and procedures and carry out activities in a safe manner.
• Maintain accurate and thorough case records.
• Comply within Data Protection and GDPR legislation and best practice.
• To offer telephone and virtual advice and support to service users who have been referred to the NIDAS CAPVA service.
• To liaise with other teams within the NIDAS partnership to ensure seamless handover of service between the triage service and other teams within NIDAS.
• To ensure that all Safeguarding issues and concerns are reported and dealt with in accordance with organisational policy and procedure, Legislation, and best practice.
• To promote and work within the policies and guidelines of NIDAS and employing organisations.

Education & Qualifications:

• An accredited IDVA qualification or working towards one.
• Driving Licence, Business insurance and ability to travel around Norfolk.

Experience:

• Experience of working in a voluntary or statutory agency for a minimum of two years with victims of domestic abuse.
• Experience of using risk assessment tools for victims of domestic abuse.

Knowledge & Skills:

• Knowledge of legislation around safeguarding vulnerable adults and children.
• Excellent written and verbal communication skills, engaging with service users, colleagues, and partners.
• IT skills including use of Microsoft Office, Teams, case management systems, and databases.
• Inquisitive and problem-solving. A commitment to seeking new ways of working to achieve positive outcomes.
• A clear understanding of Data Protection, confidentiality, and data sharing protocols.
• An understanding of a strengths-based and trauma-informed approach to support.
• An understanding of the impact of domestic abuse on young people, children, and families.

Values:

• Reliable, enthusiastic, non-judgmental, and understanding.
• Ability to be flexible and work independently, or as part of a team.
• Ability to respond calmly in sometimes pressured situations.
• Respect and value the diversity of the community and recognize the needs and concerns of a diverse range of survivors ensuring the service and your approach is accessible to all.
• Always seek to expand your learning and undertake all training and development essential for this role.

Based: Norwich

Salary: £22,011 (pro rata)

Benefits:

• 6% pension contribution
• Training and continuous professional development
• 25 days holiday plus bank holidays
• 6 weeks paid sick leave (after completion of probation)
• Paid 30-minute lunch
• 24-hour telephone counselling service
• Clinical supervision
• Staff reward ½ day
• Staff prize draws
• Gift vouchers
• Salary advance and loan schemes

Job Purpose:

• To provide direct administrative support to the organization.
• To maintain Leeway’s administrative systems, including supporting and helping to maintain I.T and telecoms.
• To provide reception duties.
• To provide general admin support to the senior management team.

Essential Requirements:

• Relevant qualification and/or experience of human resources and administrative work in an office for a business or charity.
• Experience of maintaining administrative systems.
• Experience of minute-taking.
• Excellent written and oral communication skills.
• Ability to deal with matters of a highly confidential nature with sensitivity and discretion.
• Good knowledge of Microsoft Office applications (Word, Excel, Access, Outlook).
• Ability to work on own initiative and as part of a team.
• Good organizational skills.
• Flexible approach to working hours, including evenings and weekends where required.
• Reliable, enthusiastic, non-judgmental, and understanding.
• Full UK driving licence and ability to travel.
• Awareness of Data Protection.

Desirable Requirements:

• Experience of working as a personal assistant.
• Awareness of domestic abuse and the effects on adults and children.

Additional Information: This role can be considered for a secondment opportunity but will be subject to DBS clearance.